Shop Customer Service
Shop Customer Service
*** I do not design items on the weekend, please understand. I can make exceptions, but it might require a rush fee – feel free to inquire BEFORE purchasing so we can work out the details together. I also can not always accept rush orders – please respect that I am a small business, if I can help you out, I will try my best!! ***
All payments should be made in advance if you are purchasing one of my themes or templates. You can use all major credit cards, or Paypal, to pay for any of the items I sell.
I cannot offer any digital drafts, proofs or other customized designs without a purchase being made. Please understand, designing takes time – time away from orders which have been paid for and need to be processed.
If you are using a coupon, please make sure to enter it BEFORE checking out. Once your transaction is complete, and payment is sent, coupons will no longer be accepted. Please understand, but this is a policy of many online commerce sites and I honor the same policy too.
I can not offer refunds for complete custom work (custom designed labels, cards, invites, websites, graphics, etc). If you have a problem, let me know and we will work out a possible replacement or other compensation. It is very important that proofs & all communication I send are carefully reviewed and approved, because I follow them carefully to create your final designs. If you have made a mistake, and do not realize it until you receive an item, then please understand you might have to pay additional for revisions or replacements (to fix those errors). If the mistake was on my part – I will offer a full replacement or fix the issue promptly at no additional cost to you.
Refund policy on incomplete orders
If you have ordered from me, but did not provide all of the necessary information so I can deliver an initial draft (meaning work did not start, no time was spent on your order), please contact me within 7 days and you are welcome to a full refund of your order. After that time, I ask that you follow through so I can deliver your design as originally purchased.
If you did provide the information I need, and I delivered a draft – please understand that depending on the project, there may be a “design” fee to cover my time spent and credit card processing fees. The remaining amount of your order can be refunded after this fee is assessed. Please understand – these instances are ONLY if you did not follow through with an order, did not communicate with me in a timely manner and your final items were NOT sent to you. I try to communicate with all customers within a few hours of any order or request (during the business week), and I try to follow up at a later time if I do not hear from you – but I have so many projects on schedule that I can not always contact you right away. I hope that you contact me and follow through with your order. Please keep the flow of communication going – it helps me to serve you better!!
Refund policy on Digital Downloads
My digital downloads are not returnable due to their electronic nature. I will always work with you in the event you have problems using the files. I want you to be happy with your purchase, and to be able to enjoy it without any problems. If you are not 100% happy, I will work with you to fix the issue first and then offer a refund if no other option is available. I always stand by my work!
You found your way to my studio but are looking for the perfect one. Not a problem! I have been a web & graphic designer for 14+ years, if you can imagine it – I can make it a reality. Fill out the form below, and let’s get started!
Training for yourself or your team, at your own pace, learning exactly what you want & need to about creating and/or maintaining your own website.
*Discounts available on blocks of training time purchased
You will be contacted within 1 business day! Your information will not be shared with any other business or individual.
If you want information about the services I offer, feel free to fill out this form and I will contact you within 1 business day to answer any questions you have. You will not officially be added to my support schedule until a contract and the first payment is completed.
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